Eligible San Mateo County SamTrans users with disabilities will have increased options starting this week, the agency said.
SamTrans is expanding its same-day paratransit pilot program in San Mateo County. The program’s current two-zone service area is being combined into one, increasing the locations any one user can access. Also, the hours of operation are now 9:30 a.m. to 6 p.m., instead of ending at 3 p.m., according to the agency.
The change took effect Monday. The same-day option is offered to Redi-Wheels ADA eligible customers on a space-available basis with no limits on the number of trips a passenger can request.
“We’ve seen great success so far with the pilot program,” SamTrans Director of Bus Transportation Ana Rivas said in a statement. “SamTrans is always looking for ways to improve mobility options. This premium service can enhance the quality of life for our customers with disabilities.”
Riders can use the same-day paratransit program for such things as doctor appointments, errands, grocery shopping and social trips. The trip distance has been averaging just over four miles, SamTrans said.
Same-day paratransit costs more than than standard Redi-Wheels trips. One-way trips cost $10 for standard fare or $8 with fare assistance, the agency said.
Eligible customers can request a same-day trip by calling the Redi-Wheels reservation phone number on their paratransit ID card and following the prompts.
Same-day trips are not guaranteed. The 12-month pilot program will conclude and be evaluated in December, the agency said.
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